Refund policy

Marbl — Refunds & Returns. We want every box to arrive in perfect condition. Because we sell fresh, perishable raw meat delivered by hand, please read this policy carefully. If your order arrives damaged, spoiled, or not as described, contact us within 24 hours of delivery at counter@marbl-food.com or 0404 445 004 with your order number and photos. We will offer your choice of a replacement, store credit or full refund. Marbl is the seller of every order and is responsible for resolving this with you directly. If your delivery has not held a safe cold temperature — evidence of thawing, warm packaging, or a broken seal on arrival — you are entitled to a full refund or replacement. Because our product is fresh and perishable, we cannot accept returns or offer change-of-mind refunds once a box has been packed. You can change or cancel your order up to 11:59pm on the Monday of your delivery week — that is when we place the week's order with our butcher, and after that your box is already being prepared. Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a refund, replacement or repair for a major failure, and to compensation for any other reasonably foreseeable loss or damage. These rights cannot be excluded. Contact: counter@marbl-food.com · 0404 445 004.